Job Description

Key Responsibilities:

Customer Interaction:

Respond promptly to customer inquiries and issues through phone, email, chat, and other communication channels.

Issue Resolution:

Diagnose and resolve customer problems or concerns effectively and efficiently. Escalate complex issues to higher-level support or management as needed.

Product Knowledge:

Develop and maintain a deep understanding of our products and services to provide accurate information and support.

Documentation:

Record and track customer interactions and issues in the company's CRM system, ensuring all relevant details are captured.

Feedback Collection:

Gather customer feedback and insights to help improve products, services, and processes.

Team Collaboration:

Work closely with other team members and departments to address customer concerns and provide comprehensive solutions.

Adherence to Policies:

Follow company policies and procedures while handling customer inquiries and resolving issues.

Qualifications:

Experience:

Previous experience in a customer service or support role is preferred but not required. Fresh graduates with strong communication skills are also encouraged to apply.

Communication Skills:

Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.

Problem-Solving:

Strong problem-solving skills with the ability to think critically and provide effective solutions.

Technical Skills:

Proficiency in using customer support software, CRM systems, and basic computer applications (e.g., Microsoft Office, Google Workspace).

Interpersonal Skills:

Ability to build rapport with customers and maintain a positive attitude even in challenging situations.

Adaptability:

Willingness to learn and adapt to new technologies, processes, and procedures.

Attention to Detail:

Strong attention to detail and the ability to handle multiple tasks simultaneously.
Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,000.00 per month

Experience:

* sales: 2 years (Preferred)