Job Description

Job Title: Retention Executive

Location: Dubai

Salary: Up to AED 3,000 per month

Job Type: Full-time

:

We are looking for a motivated and detail-oriented Retention Executive to join our team. The ideal candidate will be an Excel expert with strong communication skills and a background in customer retention, telesales, or call center operations.

Responsibilities:

Contact existing customers to maintain and improve client retention.

Handle inbound and outbound calls to resolve client concerns and provide solutions.

Use Microsoft Excel to track and analyse client data and retention metrics.

Follow up with inactive or at-risk clients to re-engage them.

Maintain detailed and accurate records of client interactions.

Coordinate with internal teams to ensure client satisfaction.

Meet daily/weekly/monthly retention targets.

Requirements:

Proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Filters, etc.)

Excellent communication skills in English

Experience in telesales, customer service, or retention is preferred

Ability to handle objections and maintain a positive tone

Strong organizational and time management skills

Must be currently based in the UAE and available to join immediately or on short notice

What We Offer:

Fixed salary up to AED 3,000Friendly and supportive work environment

Opportunity to grow within a fast-paced team

Training and guidance provided

To Apply: Send your CV to suja.n@fintrekmarketing.com

Immediate joiners will be given preference.

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Job Types: Full-time, Permanent

Pay: AED3,000.00 per month