Job Description

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial: Proactively market the Groups products to increase sales volume and profitability, and to achieve or exceed set targets and goals for Bank customer segment, primarily customer acquisition & general deposits and investments (AUM). A. Customer (Internal & External): Enhance the Groups image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Internal (Processes, Products, Regulatory): Build strong relations with potential and existing customers through effective customer service interaction. Maintain customer service area files, database, records, registers and logs under control. Learning & Knowledge: Possess working knowledge of branch customer relationship management to carry out duties and responsibilities. Providing training to the new Bank customer relationship officers when needed and solve difficulties beyond their individual expertise. Legal, Regulatory and Risk Framework Responsibilities Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, the bank Country Compliance manual; Group Compliance Policies and Procedures (Anti Money Laundering & Counter Terrorist Financing, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).