Job Description

Job Title:

Client Relationship Manager

Location:

Dubai, UAE

Company:

Sunberry Group

Sunberry Group is seeking an experienced

Client Relationship Manager

to lead drive client retention across our HORECA customer base. This role plays a key part in strengthening long-term client relationships, ensuring service excellence, and supporting sustainable business growth.

Key Responsibilities:

Manage key customer accounts and drive volume growth through upselling and cross-selling Utilize ERP/CRM systems to track customer performance and engagement Own and execute client retention strategies across the HORECA portfolio Build and maintain strong relationships with restaurant and hospitality clients Conduct regular client visits to understand needs, resolve issues, and enhance satisfaction Serve as the escalation point for key client and service-related concerns Collaborate with Sales and Operations to improve overall client experience Analyze churn risks, client feedback, and service gaps, and implement corrective actions

Requirements:

Minimum 5 years of relevant experience in the UAE Mandatory experience in Hospitality or Restaurant industry Proven experience in client retention, account management, or customer success Strong experience leading and managing customer care teams UAE Driving License with own car (mandatory) Excellent communication, leadership, and problem-solving skills Ability to work in a fast-paced, high-volume environment

What We Offer:

Competitive salary based on experience Opportunity to lead a key function in a growing HORECA-focused company Professional, supportive, and performance-driven work environment
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

How many years of experience do you have in a similar Client Relationship / Customer Retention role in the UAE? Please describe. Do you hold a valid UAE driving license and have your own car? What is your expected salary (AED), and notice period?
Work Location: In person