Customer Relations Manager Mena
Dubai, United Arab Emirates
Job Description
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ONE WORLD, ONE PHILOSOPHY, ONE FAMILY - that\'s BESTSELLER, a family-run and global fashion group. Under the umbrella of BESTSELLER are brands like VERO MODA, JACK & JONES, ONLY and many more. For our office in Dubai we are looking for a dynamic B2B Customer Relations Manager (E-Commerce Focus)
Responsibilities:
Responsibilities:
- Leading an E-Commerce Key Account Team of 3 people - Develop and execute strategies.
- Existing B2B Partnership development (in tandem with our sales teams)
- Customer Success \xe2\x80\x93 maximize customer satisfaction and drive growth initiatives - optimize current internal and external processes.
- Successful Cross-Functional Collaboration - Collaborate closely with other department (Sales, Logistics, Finance.)
- Provide consulting services to internal and external stakeholders.
- Stay abreast of industry trends and best practices in customer relations management.
- Analyzing Data and developing potential growth strategies
- Presentations for Meetings with Business Partners
- Facilitation in customer-related topics where more departments are involved.
- Close cooperation with the BESTSELLER brands, the teammates, and the Commercial Director & Finance Manager
- Logistic Facilitator \xe2\x80\x93 link between B2B partner & Logistic Department
- Coordinate & solve cross-brands questions or challenges.
- Regular Routine Meetings with existing Key Partners and other departments
- Minimum of 5 years\xe2\x80\x99 experience in E-Commerce Buying/Planning, B2B Wholesale or Business Development \xe2\x80\x93 Fashion Industry Experience is preferred.
- Exceptional communication and facilitation skills \xe2\x80\x93 presentations and leading a meeting are often on the agenda.
- Very structured way of working
- Advanced Excel Skills
- Resilient and mature Personality with a strong \xe2\x80\x9cdoer quality\xe2\x80\x9d
- Proactive and flexible way of handling daily tasks
- Middle East experience is a must.
- Bachelor\xe2\x80\x99s degree in business, IT or sales management
- Motivated, flexible personality with a hands-on mentality
- English, both written and spoken. Arabic is a plus.
- Accurate and goal-oriented way of working
- Entrepreneurial thinking as well as customer-oriented way of working
- 4 + weeks of training in Vienna
- A corporate culture where we welcome new ideas and move quickly from idea to action.
- Insurance
- Being part of a team where collaboration, creativity and action are key.
- Freedom with responsibility. Our
- Brands that offer a unique combination of style and quality, with an emphasis on sustainability and has huge potential to grow.
- International travel across Europe and Middle East
- Variety of employee discounts for all our brands
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Job Detail
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Job IdJD1648351
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned