Customer Interaction Center Representative
Sharjah, United Arab Emirates
Job Description
Description
Customer Interaction Center Representative (UAE National)
Sharjah, United Arab Emirates
Marketing
Al Tayer Motors
220002L7
Functional Roles and Responsibilities
- Provide efficient and courteous handling of customers over the phone or email/SMS, provide necessary information, service booking and guidance.
- Be part of the Telemarketing activities during campaigns.
- Ensure correct information is passed to customers and all Service Level Agreements are met as per business requirements.
- Ensure all required standards of communication etiquettes are met over the phone/email.
- Direct the customer call to the relevant advisor who will attend to their enquiries.
- Call customers to get follow feedback on their visits to ATM.
- Call customers for service reminders, recalls, follow up on complaints, voicemail call backs.
High School Certificate
Good knowledge of computer software such as MS Office
Good communication both in Arabic and in English.
Course in telephone handling skills an advantage
Exposure to multicultural environment
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD1480865
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSharjah, United Arab Emirates
-
EducationNot mentioned