Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Connecting People. Improving Lives.
Currently, we are seeking for a Customer Implementation Specialist. In this role, the successful candidate will be responsible to successfully implement regional customer projects – effectively on board new and current DGF business, secured locally as well as regionally / globally, that will ensure smooth operations go-live and enhance customer retention.
Key Responsibilities:

• To implement customer implementations together with the Regional and Global Customer Implementation Manager.
• Interact with customers; act as the project implementation specialist both internally and externally.
• Performs root cause analysis, corrective action, and continuous measurement to ensure successful implementation and continuous improvement.
• Manage customer implementations against pre-agreed service standards and budgets.
• Being the one single contact and responsible unit for implementations within a given DGF region for customer implementation projects.
• Be a key member in global implementation project teams; and where appointed assume project leadership in regional and global customer implementations.
• Ensure the use of project management best practices, depict methodology and align with the global standard for customer implementation and program management (GCIPM) for all customer implementations.
• Assist with the execution of tasks corresponding to complex customer implementations lead by the Regional / Global Implementation Manager.
• Execute Standard Implementation tasks not limited to:

- Obtain critical implementation information from clients, marketing and sales and operations departments.

• Coordinate Account set up in Cargowise.
• Coordinate with countries any time stamp / milestone reporting requirements.
• Coordinate with countries any internal inter-company billing process.
• SOP Management together with project owner and operations (distribution and validation).
• Assist relevant operational users in new processes, applications and requirements.

Job Skills, Qualifications & Experience:

• Divisional Experience: 3-5 Years working in DGF.
• Maintain very effective working relationships with Marketing and Sales, in-country Implementation Management teams, Operations as well as all members of respective customer projects – from different countries and regions.
• TMS Deployment Experience and knowledge of Cargowise.
• Knows Middle East and African Countries.
• Bachelor's Degree in any field is a plus.
• First Choice Master Bronze Certified.
• Fluent (written & spoken) in both English & French Language.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• 
  The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.