Innovate to solve the world's most important challenges

The future is what we make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future? We have an opportunity for a Customer Experience Professional to join our Honeywell Performance Materials and Technologies Team in Cairo, Egypt. Customer Experience Professional will be the primary customer contact for assigned portfolio of accounts and ensure all customer needs and expectations are met.
Customer Experience Professional Responsibilities

• Processing Returns
• Customer Invoicing
• Deliver Forecast Reports
• Order Processing
• Responding to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
• Communicating with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
• Processing orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
• Acting as a change agent and look for ways to improve Customer Care processes.

Qualifications and Experience

• Bachelor's degree, or equivalent. Some experience in the field.
• A broad knowledge of principles and best practices in (customer service)
• Excellent team and communication skills
• An ability to take initiative and work with limited direction
• An ability to influence at the operational level
• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

We offer

• Honeywell offers employees the opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
• Group medical insurance plan Life.
• Paid annual leave and time off work.
• A culture that fosters inclusion, diversity and innovation.
• Market specific training and on-going personal development.

If this is your dream role, then we'd love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additional Information

• JOB ID: HRD172233
• Category: Customer Experience
• Location: Taha Hussein St, Cairo Festival City-fifth settlement,,Building A2, Southern, level2,New Cairo,CAIRO,171-11835,Egypt
• Nonexempt