Job Description

Role Overview

We're looking for a friendly, confident, and sales-driven front-desk professional who can deliver a great customer experience while converting walk-in customers into repeat and subscription clients. This role blends customer service, counter sales, and follow-ups to build long-term customer relationships and revenue.

What You'll Do?

Customer Experience & Front Desk

Be the first smile customers see -- warm, professional, and welcoming Handle reception, customer inquiries, and service coordination Clearly explain services, timelines, and benefits to customers

Counter Sales & Conversions

Convert one-time oil change customers into annual or subscription packages Promote premium oils, service bundles, and add-on services Understand customer needs and recommend the right solutions Work towards monthly sales and conversion targets

Customer Retention & Follow-Ups

Maintain customer details and service history Remind customers about oil change due dates and upcoming services Follow up via calls or messages to bring customers back Build trust and long-term loyalty with customers

Coordination & Basic Reporting

Coordinate with service advisors and technicians for smooth operations Support billing and basic documentation Track daily walk-ins, conversions, follow-ups, and subscriptions

Who We're Looking For?

Must Have

Female candidate (front-desk, customer-facing role) Age: preferably 21-30 years Pleasant personality with confidence and positive energy Strong communication and persuasion skills Comfortable speaking to customers and closing conversations

Good to Have

Experience in sales, customer service, hospitality, or automotive services Fluent in English (Arabic is a plus) Comfortable using WhatsApp, basic Excel, or CRM systems Interest in premium brands or automotive services

Skills:

Customer handling and relationship building Sales mindset with a focus on repeat business Clear and professional communication Organized, reliable, and proactive Comfortable working with targets and follow-ups
Job Type: Full-time