Customer Experience Agent
Dubai, United Arab Emirates
Job Description
Looking for a chance to work with tailor-made logistics in a global leader in container logistics?
If you also love talking to a wide array of people during the day \xe2\x80\x93 from customers, suppliers, and colleagues around the globe \xe2\x80\x93 then this is the job for you.
If you also love talking to a wide array of people during the day \xe2\x80\x93 from customers, suppliers, and colleagues around the globe \xe2\x80\x93 then this is the job for you.
We offer
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
Innovation will play a huge part in getting us there. And joining us at our office in Dubai, we will empower you and your colleagues in our Customer Experience Supply Chain Management team to find new ways to take the complexity out of logistics \xe2\x80\x93 and make it as simple and customer-friendly as possible.
This also means you will get ample opportunity to develop your talent and take your career further \xe2\x80\x93 and we will support you in your endeavors.
Key responsibilities
Together with your team, you will be responsible for creating tailor-made logistics solutions for our customers, enabling them to outsource their logistics value chain to us. Your job will be to create truly integrated end-to-end logistics services and transportation solutions that moves the world for our customers. This involves owning the customer experience by managing the shipment process, filing and coordinating with the various countries and global logistics teams.
Together with your team, you will be responsible for creating tailor-made logistics solutions for our customers, enabling them to outsource their logistics value chain to us. Your job will be to create truly integrated end-to-end logistics services and transportation solutions that moves the world for our customers. This involves owning the customer experience by managing the shipment process, filing and coordinating with the various countries and global logistics teams.
In addition, you will:
- Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities
- Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met
- Coordinate with the commercial organization on customer commitments and forecasts
- Advise Maersk management on potential service failures and trends
- Drive continuous improvement to satisfy customers and ensure we do things better and smarter
We are looking for professionals that possess excellent planning skills and can juggle different tasks at the same time without losing the bigger picture. Also, who loves delivering great customer experience.
- Preferably with a background as freight forwarder and/or logistics supply chain role.
- Have previous customer experience from a customer-facing role
- Like spotting ways to optimize existing processes
- Speak and write English effortlessly
- Proficiency in Arabic language is a plus
P.S: As we are on our way to drive the Emiratization agenda, please be informed that this role is open for only Emirati talents.
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Job Detail
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Job IdJD1489690
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned