Customer Experience Advisor
Dubai, United Arab Emirates
Job Description
Customer Experience Advisor (Makeup & Team Support)
Job Summary:
This role combines client-facing service with operational and aesthetic support in a high-end beauty or wellness environment. The Customer Experience Advisor plays a key role in ensuring a seamless, elevated experience for clients from arrival to departure, while also supporting the medical or aesthetic teams with general coordination and post-treatment care. This includes reception duties, product knowledge, and basic makeup application using professional-grade products.
Key Responsibilities:
Client Experience & Front Desk Duties
- Provide a warm and professional welcome and exit for all clients.
- Coordinate scheduling, invoicing, and follow-ups.
- Maintain cleanliness and readiness of client-facing areas and amenities.
- Manage refreshments and maintain stock of office and retail products.
- Ensure smooth communication between clients and internal teams during visits.
- Offer feedback and suggestions for improving the customer journey.
- Assist with light administrative and coordination tasks during staff absences or peak times.
- Support with imaging and documentation as needed.
- Maintain inventory of cosmetic and skincare products.
- Communicate and embody the brand's vision and values to clients.
- Apply natural, post-treatment makeup using medical-grade products.
- Consult with clients to ensure comfort and satisfaction with their appearance.
- Maintain strict hygiene standards and ensure tools and products are properly managed.
- Experience in the beauty, aesthetics, or medical wellness industry; healthcare assistant background is a plus.
- Strong customer service skills with a polished, client-focused attitude.
- Excellent verbal communication and interpersonal skills.
- High attention to detail and ability to multitask in a dynamic environment.
- Flexibility to support outside of regular working hours when needed.
- Culturally aware, adaptable, and able to represent the brand with professionalism.
- A proactive mindset with problem-solving capabilities.
- Willingness to learn and assist with non-core tasks when required.
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Job Detail
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Job IdJD1859645
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned