Job Description

Customer Complaints Support

Location:

UAE - Dubai

Company:

Royal Swiss Auto Services

Royal Swiss Auto Services

, a premium multi-brand automotive service provider under

Fahd Al Hemeiri Holding Group

, is committed to delivering dealership-quality car repair and maintenance services for luxury vehicles, with a focus on exceptional customer service.

We are looking for a

Customer Complaints Support

to join our growing team and help us maintain high standards of customer satisfaction.

Key Responsibilities

Serve as the first point of contact for customers with complaints, concerns, or inquiries. Address and resolve customer complaints in a professional, empathetic, and timely manner. Coordinate with internal teams (Service Advisors, Estimators, Technicians) to resolve issues effectively. Maintain accurate records of customer interactions and resolutions in the CRM system. Follow up with customers to ensure satisfaction and gather feedback on their service experience. Identify patterns in customer complaints and recommend improvements to processes or services. Support the team in maintaining

Royal Swiss Auto's

reputation for excellent customer service.

Qualifications & Skills

Previous experience in customer service, preferably in automotive, hospitality, or retail sectors. Excellent communication and problem-solving skills. Strong interpersonal skills with a customer-centric mindset. Ability to remain calm under pressure and handle challenging customer situations. Familiarity with CRM systems is a plus. Proficiency in English; Arabic or other languages is a plus.

Why Join Us

This is an opportunity to be part of one of the UAE's fastest-growing automotive service companies, where commitment to quality, innovation, and customer care drives everything we do.

How to Apply

To apply, please share your

CV

at

kamran.m@swissauto.ae

with the subject line:

Customer Complaints Support

.

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

Are you available to join immediately?
Experience:

Customer Service: 1 year (Required)
Language:

Arabic (Required)
Location:

Dubai (Required)
Application Deadline: 05/06/2025