Job Description

We are seeking a Customer Care Representative Free Zone Operations for a Dubai Government Entity. This is an exciting opportunity for Emiratis to join a Semi Government Entity.
This job is for you if you are a dedicated and experienced Customer Service Representative with a strong background in Free Zone operations, currently seeking a position within a reputable Dubai government entity. Committed to delivering exceptional service, managing client interactions efficiently, and ensuring smooth operational support.

Looking for a dynamic and proactive professional to join a Free Zone team within a Dubai government entity.
Core Duties & Responsibilities
Deliver high-quality customer service by providing clear information, directions, and assistance to walk-in visitors and clients.
Maintain detailed knowledge of Free Zone services, procedures, and policies.
Respond promptly and accurately to inquiries from clients and prospective customers via telephone, email, and face-to-face.
Coordinate with internal teams to ensure customer requirements are met efficiently.
Maintain records of all customer interactions and ensure timely follow-up and resolution of issues.
Keep internal documents and service guides up to date to support accurate information sharing.
Communicate relevant updates or changes in Free Zone operations to internal departments.
Oversee the reception area, ensuring timely and professional client service.
Provide administrative and operational support as needed.
Operating Environment
Office-based role with extended hours on a computer when required.
Education
Bachelors degree required.
Experience
Minimum of 3 years customer service experience.
UAE/GCC experience preferred, particularly within a government or Free Zone environment.
Skills & Knowledge
Familiar with EBMS and Oracle systems.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Trained in telephone etiquette and customer service excellence.
Would you like to include a brief personal profile or cover letter to go along with this?