Job Description

ROLE SUMMARY
Customer Care Representatives handle customer inquiries across multiple channels, resolve issues, process transactions, and maintain accurate records while ensuring a positive and professional experience. They collaborate with internal teams, escalate recurring issues, and consistently meet service performance metrics to support high customer satisfaction.
ROLE PROFILE

• Handle customer inquiries across walk-in, phone, and email channels with professionalism and timely responses.
• Provide clear and accurate details about products, services, pricing, and company policies.
• Resolve customer issues by identifying root causes and offering effective solutions.
• Manage orders, returns, and exchanges while ensuring compliance with company guidelines.
• Document all customer interactions and cases using CRM and related support systems.
• Conduct follow-ups to confirm issue resolution and maintain customer satisfaction.
• Flag recurring issues or service challenges to relevant departments for action.
• Work collaboratively with internal teams to ensure a smooth and consistent customer experience.

REQUIREMENTS

• Confidently use CRM and e-commerce systems to document all customer interactions accurately while maintaining strict data security and confidentiality.
• Adhere to all internal processes and procedures to ensure consistent and compliant operations.
• Collaborate effectively with internal teams to quickly resolve issues related to orders, returns, and overall customer experience.
• Demonstrate proven customer service experience with strong verbal and written communication skills in both English and Arabic.
• Handle high-pressure situations with professionalism, using strong problem-solving and conflict-resolution abilities.
• Utilize customer service tools and CRM platforms efficiently, supported by digital savviness and solid knowledge of retail and e-commerce.

WHAT WE OFFER

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Skills Required