Job Description

Our restaurant technology products and commercial services provide our portfolio of +100,000 restaurant partners globally a path to long term growth: a key part of our mission to become the definitive food company.

As a Customer Service representative, you will be directly responsible for the on-time delivery of food from finest restaurants to thousands of homes and offices across the city. This is a role for an intelligent, motivated, self starter who is looking for a job that has ample career advancement opportunities.

Responsibilities:

. Actively monitoring orders placed via Deliveroo up to completion.

. Answering inbound calls and chats from customers, riders, and restaurants.

. Proactively liaising with riders and restaurants to ensure orders run smoothly.

. Providing feedback to relevant departments to help improve our customer experience.

. Investigating and resolving customer complaints and queries.

. Responding to customer issues via email, phone and chat.

. Execute service recovery initiatives to eliminate/lower customer churn.

. Liaise with department managers in undertaking tasks relevant to current department needs (Customer Care Department).

Requirements

Qualifications / Requirements:

. Excellent written and spoken English.

. Excellent written and spoken Arabic.

. Good knowledge of Kuwait is a plus.

. Genuine passion for providing the highest level of customer service.

. Ability to use multiple systems and multitask in a fast paced environment.

. Able to effectively communicate to a wide range of people via chat, telephone, or email.

. Ability to quickly assess a situation and problem solve to point of resolution.

. Must be able to work evenings, weekends and late nights.

Benefits and Diversity:

. 25 days of Annual Holiday Leave

. Work visa

. Comprehensive medical insurance (for employee only)

. Annual home flight tickets (for employee only)

. Free Deliveroo Plus - Free delivery and access to special offers

. Maternity & Paternity benefits

. End of year parties & regular social events.