Customer Care Executive
Dubai, United Arab Emirates
Job Description
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Seeking a Customer care executive to join our Guest Relations department. As a Customer care executive, you will play a vital role in ensuring our guests have an exceptional experience.
Job Responsibilities
Job Responsibilities
- Answer to, record, forward and address all guest inquires (complains, requests, questions);
- Record support tickets, coordinate with appropriate department and follow up internally and/or guests to have the ticket resolved;
- Call, email, message to upcoming guests to (a) have pre-arrival form submitted, obtain documents, process documents, register with community and complete DTCM registration, etc;
- Answer to guest inquires via OTA channels
- Follow up with guests to receive documents/information prior to their arrival;
- Process and improve the documents (such as crop the image, upload into the systems, etc);
- Record guests\xe2\x80\x99 information and documents in internal PMS and DET systems;
- Send email to community / register guests prior their arrival with the building;
- Constantly coordinate with team members to have issues solved;
- Work with issue escalation and provide reports as required by management;
- Conduct any other Admin tasks as assigned by management.
- Competitive Salary Package.
- Employment visa & Medical Insurance Plan.
- Air Ticket Allowance.
- Paid leave.
- A great working environment.
- Comprehensive training and support.
- Opportunity to work with multi-cultural environment.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Availability to work only on NIGHT SHIFTS, including weekends and public holidays if required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and the ability to handle difficult customer situations with professionalism and empathy.
- Proficiency in using customer service software and tools.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Flexibility to adapt to changing schedules and work demands.
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Job Detail
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Job IdJD1648600
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned