Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region\'s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the team
Careem Bike, one of the many services provided by Careem, is a micro-mobility operator offering a range of eco-friendly shared mobility solutions from e-bikes to e-scooters. Our goal at Careem Bike is to encourage people to move differently in the region. Bike-share is a convenient, fun and healthy mode of transit that improves livability and mobility. The company has a mission to make urban transportation more sustainable, convenient, and accessible. We look for team members who are creative problem-solvers, team players, and excellent communicators. Team members are expected to lead as owners and are encouraged to operate outside the scope of their role based on where they believe they can add value.
What you\'ll do
We are seeking a versatile and customer-focused individual to join our team as a Customer Care and Marketing Specialist. This role plays a crucial part in ensuring outstanding customer experiences while contributing to marketing efforts.
Key Responsibilities:
Daily monitoring of customer complaints both Voice & Non-voice, providing support wherever needed such as attending escalations directly from the care team; reporting valuable insights and any vital or critical information or situation to relevant teams. .
Collaborate with cross functional teams( bike operations, product, engineering, marketing etc) to address customer complaints / needs / suggestions on a regular basis in order to solve for, improve or maintain certain processes towards achieving the team\'s goals and objectives.
Regular call listening and reviewing non voice complaints to ensure that the desired customer satisfaction is achieved providing coaching remarks and suggestions for improvement.
Review, revise, create policies and procedures, dispositions, call resolutions and response templates whenever applicable.
Assist in implementing marketing strategies to promote the service.
Collaborate with the marketing team to organize and execute promotional events and campaigns.
Support the creation of marketing materials, including brochures, presentations and website content.
What you\'ll need
Educated to BS/MS level (or equivalent) in a relevant subject
Previous experience in customer care and marketing positions
Strong interpersonal and communications skills
Creative thinking and problem solving skills
What we\'ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:
Work and learn from great minds by joining a community of inspiring colleagues.
Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
Explore new opportunities to learn and grow every day.
Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.
Apply for this Job
Required
First Name *
Last Name *
Email *
Phone *
Resume/CV *
Drop files here
Attach or enter manually
(File types: pdf, doc, docx, txt, rtf)
Cover Letter
Drop files here
Attach or enter manually
(File types: pdf, doc, docx, txt, rtf)
Current Job Title *
LinkedIn Profile
Careem is: *
Based on your understanding of Careem so far please click on all that apply
Purpose driven organisation
Run by colleagues who want to create impact
An organisation where making profit is the first rule of business
An organisation with deep rooted Values
A organisation with set work hours and working methodology
I applied to Careem because I am inspired by the potential colleagues I will work with at Careem. *
I applied to Careem because I feel that I would grow professionally. *
I applied to Careem because I feel that the job would enable me to learn new skills *
By working at Careem I believe I can drive sustainability efforts in my community and be a change agent in the region. *
How did you learn about a role at Careem? *
A recruiter from Careem reached out to me and encouraged me to apply
I read about Careem in the news.
I attended a University event or career fair and met a representative from Careem
I had a conversation with a friend or acquaintance who works at Careem
I saw a social post and checked out the organisation
I saw a Careem speaker at a conference and was encouraged to apply
Have you seen Careem content on social media ? *
If Yes, please specify the platform (tick all that apply) *
LinkedIn
Twitter
TikTok
Instagram
Not Applicable
If Yes - do you remember what the content was about? *
About the brand
Careem colleague highlight/feature
About a product launch
Tech related
Comms/PR related
Other
Not Applicable
If yes - did the content provide relevant information for you? *
If yes - did the content increase your desire to want to work at Careem/apply to work at Careem? *
I am applying for a role at Careem because (tick all that apply) *
I want to work with like minded individuals
I heard about the company\'s purpose and it resonates with me
I heard an executive from Careem and it inspired me to apply
I heard Careem has lots of growth opportunities and it resonates well with my personal goals and ambitions
Financial compensation
I am interested in applying for a role at Careem as I am inspired by the professional development opportunities provided and would like to grow within the ranks at the organisation. *
I am inspired by the colleagues at Careem and that has encouraged me to apply for a role at Careem *
I am applying for a role at Careem because (tick all that apply) *
I want to work with like minded individuals
I heard about the company\'s purpose and it resonates with me
I heard an executive from Careem and it inspired me to apply
I heard Careem has lots of growth opportunities and it resonates well with my personal goals and ambitions