Job Description

Nestlé

Position Snapshot

Company: Nestlé Morocco Location Casablanca Full-time

Position Summary

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at

You will drive excellent services for the customer, as well as within the organization and at 3rd parties. Enable the improvement of the omnichannel consumer experience by establishing a continuous feedback loop. Support Nespresso's business results and brand image by ensuring quality and compliance in products, supply chain and customer care.

A day in the life of...

Drive the constant presence of the customer voice within the entire organization Ensure high performance of 3rd parties within delivery service warehousing and customer care Establish high quality customer care and feedback management Ensure continuous improvement of the consumer experience by establishing a customer feedback loop Establish Nespressos supply chain is qualitative and efficient Ensure quality and safety in Nespresso products Ensure compliancy in safety health and environment standards Establish procurement results within the organization Drive efficiency programs and ways of working in a LEAN way creating an efficiency mindset within the Organization Drive the overall organizations business results by making tactical and strategic decisions and by building the organization in a sustainable way Drive innovative solutions relevant for Nespresso by following the latest developments in the field and stay up to date on competitors Translate the global strategy to local market needs and define indicatives to achieve business results Ensure that optimal investments and decisions are made in the OP process for both CAPEX and OPEX in collaboration with Finance Manage the budget within the department Attract and retain talent develop the personal effectiveness of employees by regular coaching and implementation of learning activities Build a strong team where team members collaborate effectively and understand their shared goals and purpose Build the Nespresso culture by promoting and supporting a happy healthy and safe working environment that encourages teamwork ambition and a high level of professionalism

What will make you successful

Master degree in logistics, quality, customer care or other relevant field More than 10 years experience in Customer Care and/or Services Extensive experience in Logistics, Customer Care and Quality with a strategic mindset, preferably in a high end luxury brand or FMCG, direct to customer (last mile delivery) Extensive organizational and leadership experience Experience in 3rd Party Management Experience in Warehousing, Delivery Services, Procurement, QSHE

We offer a dynamic, inclusive, and international working environment with many opportunities across different companies, functions, and regions. Don't miss the opportunity to join us and work with different teams in an agile and diverse contex

Nestlé