Customer Care Agent
Abu Dhabi, United Arab Emirates
Job Description
Job Summary:
The Customer Care Agent is responsible for providing exceptional service and support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves handling communication via phone, email, chat, or social media while maintaining professionalism and efficiency.
Key Responsibilities: * Customer Support:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
- Assist customers with product/service information, order tracking, returns, refunds, and troubleshooting.
- Resolve customer complaints with empathy and efficiency, escalating complex issues when necessary.
- Problem Resolution:
- Identify and assess customer needs to provide appropriate solutions.
- Follow up on unresolved issues to ensure customer satisfaction.
- Document customer interactions and feedback in the CRM system.
- Product/Service Knowledge:
- Maintain up-to-date knowledge of company products, services, and policies.
- Educate customers on features, benefits, and usage of products/services.
- Process Improvement:
- Provide feedback to management on recurring customer concerns.
- Suggest improvements to enhance customer experience and operational efficiency.
- Compliance & Quality Assurance:
- Adhere to company policies, scripts, and service level agreements (SLAs).
- Meet performance metrics (e.g., response time, resolution rate, customer satisfaction scores).
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Job Detail
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Job IdJD1905588
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned