Job Description

JOB TITLE:

CRM REPRESENTATIVE (FEMALE)

Key Responsibilities:

Customer Communication & Support

Manage inbound and outbound customer communication through calls, WhatsApp, and email. Handle inquiries related to test drives, service appointments, offers, and complaints. Follow up with customers after service or purchase to ensure satisfaction. Provide clear and accurate information on products, services, and promotions. Maintain a professional, friendly tone at all times -- reflecting the company's customer experience standards.

CRM System & Data Management

Update customer records in the CRM system (contact details, interaction notes, lead status). Track and report lead progress, ensuring no follow-up or complaint is left unresolved.

Customer Retention & Relationship Building

Reach out to inactive customers to re-engage them through calls or campaigns. Support loyalty and satisfaction programs (survey distribution, event invites, etc.).

Reporting & Coordination

Submit daily reports summarizing customer interactions, outcomes, and pending issues.

Key Performance Indicators (KPIs):

Lead follow-up rate:

100%

Data accuracy rate:

? 95%

Customer satisfaction score (post-contact):

? 9/10

Average response time:

? 10 minutes (during working hours)

Lead conversion rate:

? 35%

Job Requirements:Education & Experience

Bachelor's degree in Marketing, Business Administration, or related field. Minimum 1-2 years of experience in CRM, call center, or customer service (automotive experience preferred).

Skills

Excellent communication skills (Arabic & English). Strong interpersonal and problem-solving abilities. Good knowledge of CRM systems (e.g., Salesforce, Microsoft Dynamics, or Odoo). Competent in Microsoft Office (Excel, Outlook, Power BI familiarity is a plus). Highly organized with attention to detail and data accuracy. Ability to handle pressure and multitask professionally.
Job Type: Full-time