Job Description

BlackStone eIT is at the forefront of providing innovative CRM solutions tailored to enhance client relationships and drive business success. We are currently seeking a dedicated CRM Functional Consultant to join our dynamic team. As a CRM Functional Consultant, you will leverage your expertise in customer relationship management to provide solutions that align with our clients' business needs and improve their overall CRM performance.

Responsibilities

Work closely with clients to understand their CRM requirements and business objectives. Conduct assessments of existing CRM processes and identify areas for improvement. Design and configure CRM solutions to support sales, marketing, and customer service functions. Facilitate workshops and training sessions to educate clients on effective CRM practices and tool usage. Develop functional specifications and collaborate with technical teams to ensure alignment with client requirements. Drive user acceptance testing and gather feedback to refine CRM implementations. Provide ongoing support and troubleshooting for clients post-implementation. + In-depth knowledge and experience in cloud based CRM solutions like, Microsoft Dynamics 365 or Salesforce. + Understanding of higher education processes and persona journeys in a Higher Education Academic Institution.
+ Understanding of sales, marketing, and customer service processes to optimize CRM workflows and support business objectives.
+ Experience managing CRM implementations, upgrades, and integrations, familiar with Agile/Scrum methodologies.
+ Understanding of UI/UX principles, with knowledge of HTML, CSS, JavaScript to enhance CRM usability.
+ Ability to configure and customize CRM systems, including workflows, automation rules, dashboards, reports, and user roles/permissions.
+ Proficient in SQL, Oracle, SQL Server and writing complex queries for data extraction, analysis, and integrity.
+ Experience integrating CRM with Student Information System like Banner, Oracle Fusion ERP, marketing automation, customer service, and third-party systems using APIs, Webhooks, REST and middleware (like Microsoft Azure API Management , MuleSoft, Dell Boomi etc.).
+ Proficiency in Apex, JavaScript, C#, Python, X++, and CRM-specific coding for customization, automation, and reporting.
+ Expertise in data migration, cleansing, mapping, and ensuring accuracy across systems.
+ Strong skills to diagnose and resolve performance, integration, and data issues.
+ Knowledge of data security, role-based access control, and regulations (TDRA, GDPR, CCPA, HIPAA etc.).
+ Cloud & SaaS Technologies: Familiarity with Azure, AWS, Oracle, Google Cloud, and management of cloud-based CRM platforms.
+ User Support & Training: Ability to provide training, documentation, and ongoing support for CRM users.
+ Experience with CRM analytics, reporting tools (Power BI, Tableau etc.) to deliver actionable insights.
+ Ability to manage CRM updates and new feature rollouts, ensuring minimal business disruption.
+ Strong collaboration, communication, adaptability, and stakeholder management skills.
+ Should have Project Management Experience

Requirements

Bachelor's degree in Business Administration, Information Technology, or a related field. Minimum of 6 years of experience in a CRM functional consulting role. Strong knowledge of CRM systems (e.g., Salesforce, Microsoft Dynamics CRM) and best practices. Experience with designing and configuring CRM modules related to sales, marketing, and customer service. Excellent analytical skills and the ability to translate business requirements into functional specifications. Outstanding communication and interpersonal skills for effective stakeholder engagement. Proven ability to manage multiple projects and clients simultaneously. CRM certifications (e.g., Salesforce Certified Administrator, Microsoft Certified: Dynamics 365 Fundamentals) are a plus. Experience in Agile project methodologies is desirable.

Benefits

Paid Time Off Training & Development * Performance Bonus