Job Description

CRM Data Analyst - Al Futtaim Group - Dubai, UAE
Position Overview
Al Futtaim Group is seeking a skilled CRM Data Analyst to manage the execution and analysis of marketing campaigns across multiple brands. The ideal candidate will coordinate CRM activities, optimize email and SMS campaigns, and ensure data accuracy to enhance customer engagement and retention. This role requires strong analytical ability, cross-functional collaboration, and a proactive approach to improving CRM performance across all communication channels.
Job Details
Country: UAE
City: Dubai
Industry: Marketing and Advertising
Function: Analyst
Salary: 10000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Plan, execute, and monitor CRM campaigns across email and SMS channels to support brand marketing goals.
• Manage campaign implementation, measurement, and optimization for multiple regional promotions.
• Generate detailed performance reports with insights and recommendations for continuous improvement.
• Collaborate with marketing teams to ensure campaigns align with brand strategy and target audience engagement.
• Coordinate with CRM vendors for campaign scheduling, billing, and performance evaluation.
• Track key performance indicators such as open rates, click rates, conversion rates, and deliverability metrics.
• Conduct A/B testing on subject lines, content, and templates to enhance campaign effectiveness.
• Maintain customer data accuracy by merging accounts and updating information upon brand request.
• Ensure timely delivery and post-campaign reporting for all CRM initiatives.
• Identify areas for optimization and implement data-driven improvements to maximize campaign ROI.

Ideal Profile

• Bachelor's degree in Marketing, Business Analytics, or a related discipline.
• Minimum 2 years of CRM data analysis or digital marketing experience.
• Previous experience in email/SMS marketing or ECRM functions.
• Familiarity with CRM tools, data segmentation, and marketing automation platforms.
• Proficiency in Microsoft Excel and analytical tools for data interpretation and reporting.
• Strong communication, organizational, and stakeholder management skills.
• Experience in the retail sector is preferred.
• Collaborative, self-motivated, and capable of working under pressure.

Skills Set

• CRM Campaign Management
• Email and SMS Marketing Optimization
• Data Analytics and Reporting
• A/B Testing and Performance Tracking
• Vendor Coordination
• Marketing Automation Tools
• Stakeholder Communication

Why Join Us

• Opportunity to work with one of the UAE's most diversified and innovation-driven business groups.
• Gain hands-on experience with leading CRM systems and digital marketing platforms.
• Collaborative work environment that values data-driven decision-making and innovation.
• Competitive compensation with strong career growth potential.

About the Company
Al Futtaim Group, headquartered in Dubai since the 1930s, is a leading privately held conglomerate with operations spanning automotive, retail, financial services, real estate, and healthcare. Employing over 35,000 professionals across more than 20 countries, the Group partners with over 200 global brands. Guided by its values of respect, integrity, collaboration, and excellence, Al Futtaim continues to deliver innovative, customer-centric solutions that enrich lives and strengthen communities throughout the Middle East, Asia, and Africa.
Job Title CRM Data Analyst - Al Futtaim Group - Dubai, UAE
CRM Data Analyst - Al Futtaim Group - Dubai, UAE
Position Overview
Al Futtaim Group is seeking a skilled CRM Data Analyst to manage the execution and analysis of marketing campaigns across multiple brands. The ideal candidate will coordinate CRM activities, optimize email and SMS campaigns, and ensure data accuracy to enhance customer engagement and retention. This role requires strong analytical ability, cross-functional collaboration, and a proactive approach to improving CRM performance across all communication channels.
Job Details
Country: UAE
City: Dubai
Industry: Marketing and Advertising
Function: Analyst
Salary: 10000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Plan, execute, and monitor CRM campaigns across email and SMS channels to support brand marketing goals.
• Manage campaign implementation, measurement, and optimization for multiple regional promotions.
• Generate detailed performance reports with insights and recommendations for continuous improvement.
• Collaborate with marketing teams to ensure campaigns align with brand strategy and target audience engagement.
• Coordinate with CRM vendors for campaign scheduling, billing, and performance evaluation.
• Track key performance indicators such as open rates, click rates, conversion rates, and deliverability metrics.
• Conduct A/B testing on subject lines, content, and templates to enhance campaign effectiveness.
• Maintain customer data accuracy by merging accounts and updating information upon brand request.
• Ensure timely delivery and post-campaign reporting for all CRM initiatives.
• Identify areas for optimization and implement data-driven improvements to maximize campaign ROI.

Ideal Profile

• Bachelor's degree in Marketing, Business Analytics, or a related discipline.
• Minimum 2 years of CRM data analysis or digital marketing experience.
• Previous experience in email/SMS marketing or ECRM functions.
• Familiarity with CRM tools, data segmentation, and marketing automation platforms.
• Proficiency in Microsoft Excel and analytical tools for data interpretation and reporting.
• Strong communication, organizational, and stakeholder management skills.
• Experience in the retail sector is preferred.
• Collaborative, self-motivated, and capable of working under pressure.

Skills Set

• CRM Campaign Management
• Email and SMS Marketing Optimization
• Data Analytics and Reporting
• A/B Testing and Performance Tracking
• Vendor Coordination
• Marketing Automation Tools
• Stakeholder Communication

Why Join Us

• Opportunity to work with one of the UAE's most diversified and innovation-driven business groups.
• Gain hands-on experience with leading CRM systems and digital marketing platforms.
• Collaborative work environment that values data-driven decision-making and innovation.
• Competitive compensation with strong career growth potential.

About the Company
Al Futtaim Group, headquartered in Dubai since the 1930s, is a leading privately held conglomerate with operations spanning automotive, retail, financial services, real estate, and healthcare. Employing over 35,000 professionals across more than 20 countries, the Group partners with over 200 global brands. Guided by its values of respect, integrity, collaboration, and excellence, Al Futtaim continues to deliver innovative, customer-centric solutions that enrich lives and strengthen communities throughout the Middle East, Asia, and Africa.
Post Details
Job Start Date
Salary from 10000.00
Salary to 14000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required