Job Description

CRM and Customer Data Manager - Al-Futtaim Group - Dubai, UAE
Position Overview
The CRM and Customer Data Manager role in Dubai focuses on leading customer relationship management and data-driven initiatives that enhance personalization, lifecycle engagement, and overall customer experience. This position plays a critical role in integrating CRM platforms with analytics and AI-driven insights to support customer-centric strategies while ensuring strong data governance and privacy compliance across the organization.
Job Details
Country: UAE
City: Dubai
Industry: Marketing and Advertising
Function: Marketing Management
Salary: 30000-42000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead the development, optimization, and day-to-day management of CRM platforms and customer databases
• Define, monitor, and report on CRM performance KPIs to measure engagement, retention, and effectiveness
• Ensure customer data accuracy, governance, security, and compliance with privacy regulations
• Leverage analytics and AI-driven insights to enable personalized customer communications and offers
• Collaborate with lifecycle managers and marketing teams to improve customer journeys and engagement strategies
• Support UHNW customer engagement initiatives through advanced data segmentation and insights
• Enable marketing teams to use CRM data effectively for targeted campaigns and lifecycle programs
• Provide guidance, training, and support to teams on CRM tools and data-driven best practices

Ideal Profile

• Bachelor's degree in Marketing, Business, Information Systems, or a related field
• Strong experience in CRM management, customer data platforms, or marketing analytics
• Proven ability to translate customer data into actionable insights and engagement strategies
• Solid understanding of data privacy, governance, and compliance standards
• Strong stakeholder collaboration and communication skills

Skills Set

• CRM platforms and customer data management
• Customer lifecycle and engagement strategies
• Data analytics and performance measurement
• AI-driven personalization concepts
• Data governance and privacy compliance
• Cross-functional collaboration and enablement

Why Join Us

• Opportunity to shape customer engagement strategies for a diversified regional group
• High-impact role supporting personalization, loyalty, and long-term customer value
• Competitive compensation aligned with Al-Futtaim Group standards
• Exposure to advanced CRM, analytics, and AI-driven initiatives
• Long-term career growth across multiple business divisions

About the Company
Al-Futtaim Group is one of the Middle East's most diversified privately held organizations, headquartered in Dubai with operations across automotive, financial services, real estate, retail, and healthcare. With a strong focus on innovation, customer experience, and responsible data use, the Group continues to invest in advanced CRM and analytics capabilities to deliver meaningful, customer-centric experiences across its businesses.
Job Title CRM and Customer Data Manager - Al-Futtaim Group - Dubai, UAE
CRM and Customer Data Manager - Al-Futtaim Group - Dubai, UAE
Position Overview
The CRM and Customer Data Manager role in Dubai focuses on leading customer relationship management and data-driven initiatives that enhance personalization, lifecycle engagement, and overall customer experience. This position plays a critical role in integrating CRM platforms with analytics and AI-driven insights to support customer-centric strategies while ensuring strong data governance and privacy compliance across the organization.
Job Details
Country: UAE
City: Dubai
Industry: Marketing and Advertising
Function: Marketing Management
Salary: 30000-42000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead the development, optimization, and day-to-day management of CRM platforms and customer databases
• Define, monitor, and report on CRM performance KPIs to measure engagement, retention, and effectiveness
• Ensure customer data accuracy, governance, security, and compliance with privacy regulations
• Leverage analytics and AI-driven insights to enable personalized customer communications and offers
• Collaborate with lifecycle managers and marketing teams to improve customer journeys and engagement strategies
• Support UHNW customer engagement initiatives through advanced data segmentation and insights
• Enable marketing teams to use CRM data effectively for targeted campaigns and lifecycle programs
• Provide guidance, training, and support to teams on CRM tools and data-driven best practices

Ideal Profile

• Bachelor's degree in Marketing, Business, Information Systems, or a related field
• Strong experience in CRM management, customer data platforms, or marketing analytics
• Proven ability to translate customer data into actionable insights and engagement strategies
• Solid understanding of data privacy, governance, and compliance standards
• Strong stakeholder collaboration and communication skills

Skills Set

• CRM platforms and customer data management
• Customer lifecycle and engagement strategies
• Data analytics and performance measurement
• AI-driven personalization concepts
• Data governance and privacy compliance
• Cross-functional collaboration and enablement

Why Join Us

• Opportunity to shape customer engagement strategies for a diversified regional group
• High-impact role supporting personalization, loyalty, and long-term customer value
• Competitive compensation aligned with Al-Futtaim Group standards
• Exposure to advanced CRM, analytics, and AI-driven initiatives
• Long-term career growth across multiple business divisions

About the Company
Al-Futtaim Group is one of the Middle East's most diversified privately held organizations, headquartered in Dubai with operations across automotive, financial services, real estate, retail, and healthcare. With a strong focus on innovation, customer experience, and responsible data use, the Group continues to invest in advanced CRM and analytics capabilities to deliver meaningful, customer-centric experiences across its businesses.
Post Details
Job Start Date
Salary from 30000.00
Salary to 42000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required