Job Description

Who are we? Digimind is the global leader in AI-Powered social listening platforms and market intelligence software, designed for brands and agencies who want to accelerate digital transformation through an insights-driven approach. Digimind's best-in-class technology transforms social and online data into actionable business insights, enabling marketers to effectively plan, execute, and analyze their marketing strategy. With offices in New York, Paris, Singapore, Grenoble, Rabat, Buenos Aires, Mexico, Madrid and Amsterdam, Digimind is serving numerous customers worldwide. Digimind is part of Onclusive, a global partner for public relations and Communications success.

Who are we looking for? Experienced admin or client Services; including report building, object and user management, and general system admin duties to join our team in Rabat. You have a first experience in supporting Salesforce, NetSuite, HubSpot platform for a medium to large enterprise You're a good communicator and a proactive problem solver.

The mission : The successful candidate will have the opportunity to work on a developing platform which will include Salesforce CRM, Hubspot, NetSuite, helping to deliver real business change. The role will be a mixture of user support and training, incident triage and small change requests, CRM product ownership, and contribution to the wider CRM development programme. The role holder will be responsible for the following:

User support query inbox management

Role and permission management

Service disruption and issue handling

Process support

Data support

Incident triage and small change requests

User training

Report building

New/changing process documentation

New/changing process communications

New/changing process forums

System administration:

User management

Object management

Workflow management

Automation management

Data management

Third party app integration management

Reporting on CRM support SLAs

System stability and availability reporting

Salesforce release management and deployment

CRM development programme tasks for future market/acquisition deployments. E.g.:

Mapping & pre-deployment activity

Process/business analysis

Stakeholder and change management

What do we offer? We offer a fantastic opportunity to participate in the development of a revolutionary company open to what's trending in all industries worldwide, as well as:

An incredible work environment - fun, casual, high energy, and fast-paced

Opportunity to work in the world of social media and big data with an international team of passionate professionals

Rapidly developing business, you will be a key part of the expansion

Access to tailor-made trainings with Digimind Academy

Great offices in the heart of Rabat close to all commodities

Supplementary health insurance coverage (for permanents)

Up to three days of homeworking per week

A day of volunteering per year granted to defend an important cause for you. Digimind is an equal opportunity employer. We value diversity and are attached to shaping an inclusive environment for all employees. Apply to this job