CRM Administrator

Requirements

• Certifications
• Any 2 of the certifications from the following:
  • Microsoft 365 (M365) Certified Enterprise Administrator Expert Certification
  • Customer Data Platform Specialty Certification
  • Dynamics 365 Business Central Functional Consultant Associate Certification
  • DevOps Engineer Expert
  • Power Apps + Dynamics 365 Developer Associate
  • Microsoft Azure Administrator
• Minimum 5 years of experience in IT field.
• Minimum of 3 years of experience in managing multiple dynamics CRM, Azure Dev Ops and related services
• Experience in implementing and managing online (cloud)CRM solutions
• Good understanding of Common Data Service (CDS) and the Common Data Model (CDM)
• Good experience in integrating dynamics CRM with SharePoint, Power Platform, Microsoft Team, Microsoft Outlook etc.
• Good Understanding of Microsoft dynamics licensing model
• Good experience in implementing MSD CRM Sales, Customer Service, Marketing modules
• Deep understanding of best practices.
• Exceptional analytical and problem-solving skills.
• Knowledge in Azure technologies like Azure Functions, Logic Apps development are advantageous.
• Strong operation and leadership skills.
• Good communication, negotiation and conflict resolution capabilities
• Ability to manage multiple projects and application maintenance

Key Responsibilities:

• Setup and manage different Microsoft Dynamics CRM environments and related azure services.
• Coordinate different release activities with developers, architects and managers.
• Lead CRM deployment activities and document the deployment plan/check list.
• Act as a technical liaison for CRM and integrated applications.
• Manage different release documents
• Solution Upgrade and Version Control
• Environment health check and Performance monitoring
• Educate developers, architects about different release from Microsoft
• Manage Licensing and User Access
• Define and execute the security standards
• Work with Auditing team to comply the standards.
• Communicate release and outage notification to the stakeholders
• Work with architects and technical leads to adopt the changes as per the dynamics CRM product road map.
• Design and implement cloud solutions which are secure, scalable, resilient, monitored, auditable and cost optimized.
• Write application deployment automation using industry standard deployment and configuration tools.
• Design and implement continuous delivery pipelines that serve the purpose of provisioning and operating client test as well as production environments.
• Provide systems support including responding to monitoring alerts.
• Implement and stay abreast of Cloud and DevOps industry best practices and tooling.