Basic Function

Responsible for contacting clients for the collection of company receivables (via calls, email, messaging, etc.) and taking actions in order to encourage timely payments. Key Accountabilities:

• Reports to the Accounts Receivable (AR) Lead and works closely with the respective Divisional Managers and Credit Control Manager.
• Contacts and chases clients pro-actively to collect outstanding balances according to defined collection processes and in line with Fugro standard best practice collections strategies.
• Take actions, including any resolving billing issue, to encourage timely debt payments.
• Monitor accounts to identify outstanding debts.
• Report on collection activity and accounts receivable status.
• Join weekly/bi-weekly “AR Collection Review” meeting of business management to review AR accounts
• Establishes, communicates, and manages key performance indicators and targets for all AR balances (incl. monthly collection target)
• Continuously looks for improvements in the AR collection process and management of AR.
• Ensure all work activities undertaken are carried out in accordance with company policies and standards.

Qualifications / Skills / Experience required:

• Having Diploma or Degree education.
• Must have excellent communication skills (written and oral) both in English and Arabic.
• Skilled in negotiation and communication skills
• Minimum 2 years’ experience in a similar role.
• Comfortable working with targets.

Role specific Behavioral competencies required:

• Problem-solving/judgment : the ability to observe, think critically and to solve problems using data, analysis, interpretation, and reasoning skills.
• Teamwork: the proven dedication and ability to work successfully with others, adding value to the team.
• Information and communication : Communicates appropriately and effectively with a range of people on a variety of subjects in order to inform, educate or influence them. Processes and provides data / information to meet business requirements.
• Client focus: the ability to identify, meet and sometimes exceed the needs and expectations of (external or internal) clients, resulting in (long-term) client satisfaction.
• Agility : the ability to be flexible, responsive, adaptive, and show initiative in times of change, uncertainty and business opportunity .

Disclaimer for recruitment agencies: Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated .