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CPT-5148 Customer Support Virtual Assistant

REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior Level
MIN. HOURS/WEEK: 30 hours
SHIFT TIME ZONE UAE
SHIFT HOURS: between 9:00am to 5:00pm
SHIFT DAYS: Monday to Friday
Number of VAs: 1

PREFERENCES:
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: NONE
tREGION PREFERENCES: NONE

Tasks

• Inquiry Handling: Respond to customer inquiries and concerns promptly and professionally, ensuring a high level of customer satisfaction.

• WhatsApp Communication: Utilize WhatsApp for customer support, providing real-time assistance and guidance to potential buyers.
• Buying Process Guidance: Assist customers in navigating the online shopping process, helping them with product selection, order placement, and payment procedures.
• Factory Coordination: Collaborate with manufacturing factories to obtain models/samples of products, ensuring the availability of necessary information for customers.
• Supplier Coordination: Communicate with suppliers to ensure the smooth and timely procurement of items, manage inventory, and maintain strong supplier relationships.
• Purchasing Process Guidance: Guide clients through the purchasing process, offering recommendations and clarifications to facilitate their buying decisions.
• Delivery Management: Handle order deliveries, track shipments, and address customer inquiries related to delivery status and timelines.
• Nice to have: Social Media experience

Requirements

• Strong customer service skills and a customer-centric approach.
• Proficiency in using WhatsApp for real-time customer support.
• Familiarity with Shopify or similar e-commerce platforms.
• Excellent communication skills, both written and verbal.
• Ability to provide clear and concise guidance to customers.
• Effective coordination skills to work with suppliers and factories.
• Problem-solving skills to address customer issues and inquiries.
• Attention to detail to ensure accurate order processing and delivery management.
• Self-motivated, reliable, and capable of working independently.

Application/Software Requirement

• WhastApp
• Shopify
• Phone system: Close.io
• Crew Scheduling

Client Industry: Retail and eCommerce

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!

20four7VA