Description

Rotana Corporate Office



As Corporate Director of Operations, you will be responsible for providing operational support as well as managing the performance of a designated portfolio of Rotana multi-branded properties. You will oversee and ensure the implementation of Rotana Standard Operating Procedures, and you will share with the hotel management team the total accountability and responsibility of achieving all set KPI targets including Financial, Service, Customer and Employee related KPI\'s.

General Duties and Responsibilities:

• Conduct Monthly and quarterly business reviews with all hotels in your assigned portfolio.
• Coordinate your hotels\' various requirements with divisional CVPs and get the required support from other divisions including Commercial, Finance, HR, Legal and any other.
• Report back on the performance of your hotel portfolio to CVP and COO and be able to provide accurate and detailed information on the performance of each of your managed properties.
• Lead the yearly budget process of all hotels in your assigned portfolio with the assistance of CVPs from other divisions.
• Lead business transformation across your portfolio & ensure every Hotel has the optimal operating model to maximise its potential for all stakeholders.
• Support relationships with owners, principal stakeholders, hotel leaders and their teams such that these relationships are optimised, that the culture and values of Rotana are adhered to, as well as ensuring compliance with quality, safety and operational standards.
• Ensure that we implement agreed Rotana brand strategies, ensuring the business has the correct focus and delivers the right level of profitability to both owners and Rotana.
• Ensure the relation with owners and owner\'s representative is constantly strong and in line with our LIFE values.
• Attend owners\' monthly meeting with the General Managers from time to time - and/or review the monthly hotel report to the owners.
• Coordinate regional promotions and activities to drive business to hotels.
• Oversee the properties\' operations and day-to-day financial results and provide required guidance and strategies for growth.
• Monitor the forecasted business on the books and ensure revenues are maximised.
• Support the senior leadership team and colleagues to make consistent and progressive steps toward organization\'s consistency and sustainability.
• Support and oversee pre-opening operations, their critical plans and progress in line with the project timelines.
• Become familiar with all General Manager Policies in order to understand the General Manager\'s compliance to them.
• Assist in building strategic partnerships in existing and new regions/areas.
• Effectively communicate work plans and priorities derived from the organization\'s strategic plan by partnering with senior leaders to follow through with coordinated accountabilities, objectives, and associated budgets.
• Maintain a strong rapport with the Corporate Vice Presidents and coordinate operational meetings when necessary.
• In coordination with the HR support team, supervise all HR policies and programs including organizational planning and development, recruiting, on-boarding, and learning and development, compensation and benefits, performance management; provide clarity around roles, motivate senior managers and facilitate effective team dynamics.
• Assist in the hiring of new General Managers, Executive Assistant Managers and Department Heads.
• Conduct General Managers\' annual and semi-annual performance reviews.
• Leverage knowledge and relationships in helping to identify future prospects for development of our brands within the geographical region of responsibility.

Skills

Education, Qualifications & Experiences
You should ideally be holding a degree in hospitality management with preferable previous cluster / area / regional responsibilities in a similar level. You must be a computer literate with effective and outstanding communication skills, both verbal and written.

Knowledge & Competencies
The ideal candidate will have experience in leading operations and be a financial acumen coupled with a keen eye to quality and detail along with the ability to drive through solutions. You are a leader who is naturally hands on and with good relationship building skills. Ideally you are a dynamic and entrepreneurial Manager who invigorates and motivates with confidence and style while possessing following additional competencies:

Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations

Joblinks.ae