Summary:
Coordinator riders logistics operations: Individuals need a good logistics background to pursue our multifaceted and dynamic rider and zone operations. Coordinators play a role in ensuring our operation capabilities are continuously evolving to meet the ongoing needs of the business and continuous efforts to optimize our services by improving riders performance for assigned zones.
What's On Your Plate?
Priorities:
Monitor and improve Rider Performance and Compliance
Work with Recruitment of riders for the allocated zones
Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items
Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level
Manage rider rooster with proper allocation of shifts/breaks/off-days etc
Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
Inventory management and usage compliance of Rider equipment
Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed
Groom rider quality (behaviour, appearance, professionalism, presentational etc)
Setting up a performance improvement plan to improve performance of low performing riders
Reduce rider complaints originating from customers
Monitor riders performance on individual level and responsible for coaching/warning riders
Audits fleet appearance & rider behaviour via on ground visits
Work and follow standard operating procedures for our day to day operations
Reduce number of cancelled orders due to transportation
Data presentation and visualization
Assist team members with any issues and occurrences on a daily
Secondary Tasks :
Assist the team in investigating of the cancelled orders
Present innovative ideas and tools to further improve on our overall operations
JR0047562
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