Job Description

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Who are we? As part of the Delivery Hero Network, Talabat is the pioneering food and groceries platform in the Middle East. Our operations span across Kuwait, Egypt, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates. With more than 2,500+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started

Role Summary Improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps.

What's On Your Plate?

Monitor and improve Rider Performance and Compliance

Lead Rider Recruitment for the allocated zones

Lead a Team of Rider Coordinators and/or Rider Captains

Manage rider roster with proper allocation of shifts/breaks/off-days etc

Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor

Inventory management and usage compliance of Rider equipments

Groom rider quality (behaviour, appearance, professionalism, presentational etc)

Setting up a performance improvement plan to improve performance of low performing riders

Reduce rider complaints originating from customers

Monitor riders performance on individual level and responsible for coaching/warning riders

Audits fleet appearance & rider behaviour via on ground visits

What Did We Order?

Bachelor's Degree

2+ years of experience in food/grocery tech industry is highly preferred

Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc

Strong communication skills, both written and verbal.

Influencer and negotiation with good public speaking and presentation skills

People management skills: Experience in managing a bigger group of people

JR0028040