Job Description

What's On Your Plate?

Monitor and improve Rider Performance and Compliance

Lead Rider Recruitment for the allocated zones

Lead the team to complete Ad-hoc tasks and projects

Lead a Team of Rider Coordinators and/or Rider Captains

Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items

Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level

Manage rider rooster with proper allocation of shifts/breaks/off-days etc

Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor

Inventory management and usage compliance of Rider equipment

Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed

Groom rider quality (behavior, appearance, professionalism, presentational etc)

Setting up a performance improvement plan to improve performance of low performing riders

Reduce rider complaints originating from customers

Monitor riders performance on individual level and responsible for coaching/warning riders

Audits fleet appearance & rider behavior via on ground visits

What Did We Order?

Bachelor's Degree

2+ years of experience in food/grocery tech industry is highly preferred

Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc

Strong communication skills, both written and verbal.

Influencer and negotiation with good public speaking and presentation skills

People management skills: Experience in managing a bigger group of people

JR0038980