Job Description

Role Summary Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps

What's On Your Plate? ? Monitor and improve Rider Performance and Compliance ? Lead Rider Recruitment for the allocated zones ? Lead a Team of Rider Coordinators and/or Rider Captains ? Manage rider roster with proper allocation of shifts/breaks/off-days etc ? Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor ? Inventory management and usage compliance of Rider equipment's ? Groom rider quality (behavior, appearance, professionalism, presentational etc) ? Setting up a performance improvement plan to improve performance of low performing riders ? Reduce rider complaints originating from customers ? Monitor riders performance on individual level and responsible for coaching/warning riders ? Audits fleet appearance & rider behavior via on ground visits.

What Did We Order? ? Bachelor's Degree ? 2-3 years of experience in food/grocery tech industry is highly preferred ? Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc ? Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus. ? Influencer and a negotiation with good public speaking and presentation skills ? People management skills: Experience of managing bigger group of people.

JR0037301