This role will be managing and improving rider performance in the allocated zone/s within a city, taking ownership of rider service levels by measuring compliance, finding performance gaps, and executing a plan to fill performance-related gaps.
What\'s On Your Plate?
Monitor and improve Rider Performance and Compliance
Lead Rider Recruitment for the allocated zones
Lead a Team of Rider Coordinators and/or Rider Captains
Manage rider roster with proper allocation of shifts, breaks, off-days, etc.
Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
Inventory management and usage compliance of Rider equipments