Job Description

MAIN OBJECTIVE OF ROLE
To support OTP of flydubai aircraft by providing an oversight/coordinating function for above and below airside turnaround functions (baggage, cargo, fuelling, catering, cleaning, customer service, adhoc changes) raising any concerns and feedback for immediate resolution.

KEY RESPONSIBILITIES * Ensures optimal passenger & baggage connection and timely delivery of terminating bags by maximising GSE (Ground Service Equipment) and resources.

• Monitors OTP to coordinates all turnaround activities with the aim to achieve agreed SLAs.
• Proactively attends challenging flights with short connections and tight turnarounds.
• Oversees adherence to safety procedures above and below wing airside and reports ramp hazards and occurrences.
• Monitors GSE and staff resource availability for last minute requests and changes. (Aircraft, Passengers, etc)
• Follows up on delays and passes on supporting and factual information to relevant stakeholders.
• Inspects flydubai property (vehicles, equipment, etc.) against any damage and documents all such incidents for submission to relevant stakeholder.
• Conducts ramp safety checks in line with flydubai procedures.
• Represents flydubai in ensuring any airside issue identified are either resolved on spot or raised to escalation.
• Provides exceptional customer service for MAAS (Meet and Assist).

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Education Level Required

• High School Diploma (or equivalent)

Education / Experience Specific Requirements

• Preferred No. of Years (with Relevant Degree) - 2
• Preferred No. of Years (without Relevant Degree) - 3
• Airport and Ramp operations

Systems, Licensing, Language or Certification Requirements

• DGR CAT8 preferable
• UAE driving licence

CORE COMPETENCIES

• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)

ISR Requirements
Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.

Warning on Recruitment Fraud

flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.

These offers often look legitimate and may include job descriptions, salary, and benefit details.

The offers then direct recipients to provide bank account details.

Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to.

flydubai does not send emails, letters or other messages requesting your bank account details

in order to process documents. flydubai will also never refer you to a third party to process applications or visas. Official communications from flydubai will only come from an email

address ending in @flydubai.com and job opportunities with flydubai are advertised on

flydubai's websites.



If you receive any e-mail, letter or other message which you have not requested or are

expecting and it purports to be from flydubai, please contact us at and include the subject line "Recruitment Fraud" to confirm the authenticity of the message.