Job Description

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Who are we?
As part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and United Arab Emirates. With more than 1,500+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started.

Role Summary:

We are looking for an operation coordinator with a good logistics background to pursue scaling our multifaceted and dynamic restaurant operations. You will also play a role in ensuring our operation capabilities are continuously evolving to meet the ongoing needs of the business and our Talabat GO service by improving restaurant performance of the full estate of our verticals and convenience vendors.

What's On Your Plate?

Restaurant Training including installation of Talabat system at partner locations

Ensures & improves the restaurant's operation and increase the order acceptance rate, reduce vendor delay

Implement new configurations to support operations

Proactively liaise with Restaurants, investigating and resolving restaurant issues in a timely manner

Identify causes of operational issues as well as symptoms, diagnosis, and cure

Collaborative problem solving with many different stakeholders in the business:, Account management, Driver operations, Customer Service, etc

Restaurant Performance Data Analysis & Reporting

Scheduling and carrying out training with new and existing restaurant partners, troubleshooting and Tech Replacement

What Did We Order?

Bachelor's Degree

3-4 years' experience in operations or logistics. Food/grocery tech industry is highly desirable

The ability to quickly adapt to new environment and systems so you can hit the ground running

A highly organized and detail-oriented with an analytical mindset

Advanced Excel and Data Interpretation Skills

Strong communication skills, both written and verbal