Job Description

We have an urgent requirement for a

Coordinator (IT Managed Services)

for a client (government entity) in Dubai. The candidate should have a high level of self-confidence and a strong personality.

Location : JLT Work Timings: 8hrs a day and 5hrs a week Contract : 12 months (extendable)

Roles and Responsibilities / :

Coordinate the resources in the managed services Act as the point of contact for managed services Assist the team in day-to-day activities to ensure smooth operations of resources Coordinate the team leads and the shifts of resources Handling the customers in the Govt entity Execute telephonic calls, internal coordination Coordinating the monthly Timesheets, and attendance reports with the resources Ensure invoicing is executed in a timely manner

Requirements:

Bachelor's/ Master's degree holders (BBA/MBA - in Marketing Specialization) with a minimum of 4 years of related experience in UAE. Experience in IT managed services is an advantage Excellent customer service skills with English language (oral and written) communication skills. Experience working in multi-national customer support. Knowledge of Microsoft Windows and Excel spreadsheets. Good administrative, organizational, and problem-solving skills.
Candidates in Dubai and able to join immediately are preferred.

Job Type: Contract

Application Question(s):

How soon can you join? What is your salary expectation (in AED)? What is current salary? How many years of IT Services related experience do you have?
Education:

* Bachelor's (Required)