MAIN OBJECTIVE OF ROLE
To collate and disseminate all relevant information from Airport control Centre to the Airport team in the Hub and outstations to improve On Time Performance (OTP) and other Key Performance Indicators (KPIs) including those related to safety, customer service and quality.

KEY RESPONSIBILITIES * Monitors and analyses all delayed flights and provides recommendations to facilitate the process of connecting passengers and ensures action plans are executed to the airport.

• Communicates with the Reservation team to ensure that all misconnected passengers are rebooked appropriately based on the decisions taken.
• Coordinates with the airport team (Hub and outstations) to determine the most appropriate action and provides final recommendation superior for action.
• Provides all communication with handling agents, other airlines (OAL)for any passengers and baggage not through checked-in from the origin station.
• Follows up on any action plan decided with relevant stakeholders for any passengers and baggage not through checked-in from the origin station.
• Liaises with NCC and airport team for any aircraft changes to ensure all passengers and baggage are efficiently handled.
• Monitors CCTV for the critical flights and escalates any potential delay to the relevant stakeholders (GHA, FZ ramp team, Fuellers, etc).

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Education Level Required

• High School Diploma (or equivalent)
• Airport Operations experience

Education / Experience Specific Requirements

• Preferred No. of Years (with Relevant Degree) - 2
• Preferred No. of Years (without Relevant Degree)-4

CORE COMPETENCIES

• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)

ISR Requirements
Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.

Warning on Recruitment Fraud

flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.

These offers often look legitimate and may include job descriptions, salary, and benefit details.

The offers then direct recipients to provide bank account details.

Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to. flydubai does not send emails, letters or other messages requesting your bank account details in order to process documents. flydubai will also never

refer you to a third party to process applications or visas. Official communications from flydubai

will only come from an email address ending in @flydubai.com and job opportunities with

flydubai are advertised on flydubai\'s websites.

If you receive any e-mail, letter or other message which you have not requested or are expecting and it purports to be from flydubai, please contact us at and include the subject line \xe2\x80\x9cRecruitment Fraud\xe2\x80\x9d to confirm the authenticity of the message.

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