KEY ACCOUNTABILITIES
Roles and Responsibilities: 1. Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses. 2. Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards. 3. Negotiate customer claims, initiate billing adjustments in coordination with team leader 4. Grow existing customers, and identify potential customers for supply chain and delivery solutions. 5. Develop new customers from both the market and existing customers with business solutions 6. Plan and execute regular maintenance and business development visits to customer 7. Maintain and regularly update customer information 8. Understand all aspects of customers\xe2\x80\x99 business needs, network within customer\xe2\x80\x99s organization to explore customers\xe2\x80\x99 needs and business development opportunities 9. Promote suitable products /solutions and develop solutions for customers involving business units. 10. Work with other business units in Aramex, such as ground operations, cargo operations, etc., to ensure proper service delivery to customers 11. Prepare proposals and quotations to customers 12. Ownership of payments collections alongside the Credit Officers
BASIC/ JOB REQUIREMENTS Bachelor Degree in a related field English proficiency Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook) Knowledge and Experience in selling Freight, Express products and Logistics Previous experience in customer management experience Consultancy Selling Skills Company Overview: Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world\xe2\x80\x99s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex\xe2\x80\x99s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.