Working hours: 5am-2pm Monday-Friday & 5am-8am Saturday Job Purpose The Control Tower Executive, reporting to the Control Tower Leader, manages logistics involving transportation , warehousing, and the flow material, and is responsible for managing all the incoming and outgoing orders along with documentation required for the movement. Key Accountabilities Typical Duties Included Are, But Not Limited To
Adhere to Customer Service Policies and Procedures to maximize the customer
Manage daily customer complaints and ensure timely resolution.
Interact regularly with customers to understand and respond to their needs and get
feedback on the service provided.
Monitor the changing needs of the service, liaising with customers and frontline, to
identify areas for improvement and make recommendations for service improvement
and implementing those improvements.
Responsible for Record creation & Follow up, follow up on cases/complaints .
Manage shipment in and out movement through warehouse management system and other systems if required.
Preparing of documents for in and out movement.
Co-ordinate with various transportation provider , to facilitate material movement planning and scheduling.
Prepare and update monthly logistics, schedule to assure deliveries to production locations. Coordinate product delivery schedules with customers.
Coordinate daily activity to track location and movement of inventory . Provide reports to internal and external customers as required.
Assist in obtaining necessary transportation permits for inbound and outbound shipments.
Expedites all critical orders with local subcontract vendors.
Works closely with providers to assure efficient and effective execution of defined processes and goods transportation
Organizes and maintains hard copy and electronic documentation supporting order fulfillment.
Re-routes freight as needed by the customer.
Answers questions regarding sourcing from internal and external customers as needed,
Verifies inventory locations and availability for shipment against requirements specified in purchase orders;
Ensures that goods are shipped in the most timely and efficient manner according to documented processes, including planning the transportation route and payload, selecting the mode of transportation, tendering the order for transportation, and tracking the shipment from pick up through delivery all the while targeting cost reduction, freight savings, service and contractual requirements;
Related Procedures
Adhere to all related policies, procedures documented and published under Infohub in the intranet.
Job Requirements
Bachelor\xe2\x80\x99s degree in supply chain management preferred, but will also consider business administration or other relevant field
Experience of logistics software (ERP)
Ability to multitask and track multiple processes throughout the supply chain
High level of analytical and problem-solving skills
Excellent communication and customer service skills
Knowledge of standard operations Overview, regulations, laws, and policies , procedure regarding logistics
Customer Service experience
Ability to work under pressure
Competencies:
Conceptual Thinking & Innovation
Achievement Drive
Developing Others
Organizational Commitment
Customer Service Orientation
Integrity
Relationship Building
Leadership
Teamwork
Skills:
Strong written, verbal and interpersonal skills.
Segment Structure Management Skills
Communication and Interpersonal Skills
Ability to manage difficult or angry customers
Time Management Skills
Problem solving skills
Analytic skills
Business writing skills (responses to customers, procedures, standards etc)
Company Overview: Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world\xe2\x80\x99s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex\xe2\x80\x99s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
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