Contact Center Intern
Dubai, DU, AE, United Arab Emirates
Job Description
Location:
Grove Mall, Al Barsha 2, Dubai, UAEJob Overview:
GluCare is seeking a proactive and motivated Contact Center Intern to support our patient services team for a 1-month internship. The intern will assist with managing incoming calls, coordinating appointments, and maintaining accurate records, gaining hands-on experience in customer service and healthcare operations. This role is ideal for students or recent graduates looking to build practical skills in a healthcare contact center environment.
Key Responsibilities:
1. Check Whatsapp phone for unread and unreplied messages. (this is before we will launch verloop)
2. Check CRM for QA, not replied or follow up with the team/department
3. Admin tasks (ie Workflow creation from draft, etc)
4. Update raw data reports
5. Verloop workflow testing
6. CRM/Bitrix leads QA
Requirements
Qualifications:
Recent graduate in healthcare, business, communications, or a related field Basic understanding of customer service principles
Skills & Competencies:
Excellent verbal and written communication skills Strong interpersonal and customer service skills Ability to handle calls professionally and courteously Organized, detail-oriented, and proactive Comfortable using basic office software (MS Office, email) * Eager to learn and work collaboratively in a team environment
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2171014
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Internship
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, DU, AE, United Arab Emirates
-
EducationNot mentioned