Contact Center Executive

Dubai, United Arab Emirates

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Experience
4+ Years

Location
Dubai

: Responsibilities:

Handle inbound and outbound customer calls

Follow customer service script when handling different topics for uniformity

Maintain good customer relations

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Keep records of all conversations in the call center database in a comprehensible manner Requirements:

Excellent communication skills with good command over the English language (UAE dialect).

4+ years of prior experience with customer service/call center (preferably banking sector)

Strong telephonic/verbal communication skills along with active listening

Good knowledge of CRM practices and systems

Customer-oriented attitude

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