Contact Center Executive (banking Domain)

Dubai, United Arab Emirates

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Experience
4+ Years

Location
Dubai

: Prerequisite:

4+ years of prior experience with customer service/call center (Banking sector)

Fluent in English & Arabic Responsibilities:

Handle inbound and outbound customer calls

Follow customer service script when handling different topics for uniformity

Maintain good customer relations

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Keep records of all conversations in the call center database in a comprehensible manner Other Requirements:

Strong telephonic/verbal communication skills along with active listening

Good knowledge of CRM practices and systems

Customer-oriented attitude

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