Job Description

Direct message the job poster from Invest Bank Answer inbound & make outbound customer interactions to address inquiries, service requests and complaints. Project a professional image of bank throughout the interaction. Display main Values of Integrity, Customer Focus, Competence, Consistency and Courteousness while performing the daily tasks. Timely reporting to concerned parties on all operational risk, fraud, AML, and related issues. Job Accountabilities - Manage inbound and outbound interactions in a timely manner. Cross sell bankaEUR(TM)s products and services. Address customersaEUR(TM) needs through answering their queries and getting their feedback within the agreed response time to enhance the service level. Enhance the first call resolution by addressing customersaEUR(TM) requests right from the first time. Ensure the best Customer experience is given to all customers. Insure CPV cases are attended and responded within the agreed TAT; identify and report any suspected fraud cases. Handle any adhoc project given to the contact center once assigned and getting trained. Qualifications, Experience & Skills - Qualifications Diploma / BacheloraEUR(TM)s Degree from reputable institution Experience Previous experience in a customer support / contact Centre role Job Specific Skills Communication Skills Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching, and closing) Flexibility on working different shifts. (the role requires a 24 by 7 work). Seniority level

Entry level Employment type

Full-time Job function

Customer Service Industries

Banking #J-18808-Ljbffr