Contact Center Agent (pt) (au Students/alumni)

United Arab Emirates, United Arab Emirates

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Degree Level: Bachelor's Degree
:
Responsibilities:

Handle incoming calls and address inquiries from students, parents, and external stakeholders.
Provide information about university programs, services, and policies in a clear and professional manner.
Resolve students issues and complaints efficiently and effectively.
Maintain accurate records of customer interactions in the contact center database.
Collaborate with team members to identify and implement improvements in customer service processes.

Qualifications:

Current Ajman university students or graduates are encouraged to apply.
Excellent verbal communication skills in both English and Arabic.
Proficient computer skills, including experience with contact center software and Microsoft Office Suite.
Previous customer service experience is preferred.
Positive attitude and the ability to work in a fast-paced environment.
Must be fully available throughout the summer months.

Ajman

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