Job Description

Fakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths. Built on an integrated healthcare model, the hospital brings you the legacy of over four decades of compassionate care - drawn from the renowned Fakeeh Care group based in Saudi Arabia.



Fakeeh University Hospital is made up of like-minded healthcare providers, working towards a common goal, which is, delivering quality healthcare to people all around the world. Our passionate staff members have years of experience within and outside the country.



Fakeeh University Hospital is a digital hospital, having fully integrated electronic medical records, supporting improvements to the quality and efficiency of healthcare services for patients and the community at large. Additionally, we operate an efficient emergency department Role Purpose

To support Fakeeh University Hospital (FUH) mission and vision statement.

Will provide telephonic scheduling for patients calling with one of the many services FUH provides.

Coordinates booking of appointments to optimize clinic function.

Supports the successful achievements of Operations strategic goals.

Familiar with the scope of services of each Clinic represented and will aide in directing the patients to the most proper clinic for his / her specific needs.



Excellent English verbal/written communication skills.

Exposure to / experience with customer service principles

Knowledge of Arabic desirable.

Computer literacy

Medical Terminology / or exposure to medical environment

Previous Contact Centre experience/appointment management



Exposure to / experience with CQI / JCI principles

Competancies

Quality oriented

Abilitty to manage stress

Taking Responsibility

Teamwork

Adaptability

Customer Service

Understanding the Job

Is a cultural fit in the organization