Job Description

Responsibilities: Respond to and resolve assigned support requests. Handle inbound customer calls in line with service standards and company culture to ensure high satisfaction. Support and adhere to Service Level Agreements (SLAs). Accurately log call data and customer information into CRM and related databases. Make outbound calls for teleservice, follow-ups, and appointment confirmations. Redirect calls to relevant departments or teams when needed. Respond to emails, live chats, and other omnichannel customer queries. Engage in customer recovery by offering special promotions or personalized offers. Perform regular customer data cleansing and system updates. Follow up with customers who missed appointments and assist with rescheduling. Qualifications and Skills: Exceptional attention to detail and accuracy. Strong analytical skills to assess and merge data effectively; escalate complex issues when necessary. Proficiency in computer applications and data processing systems. Ability to manage and resolve conflicting data inputs. Composed, focused, and efficient under pressure; capable of meeting tight deadlines. Excellent oral and written communication skills. Flexible with work schedules, including shifts and weekends if required. High energy and results-driven, with a proactive approach to outbound teleservice calls. Minimum qualification: AssociateaEUR(TM)s Degree or High School Diploma. 1-2 years of call center experience preferred. Self-motivated with a strong sense of responsibility. Arabic language skills are an added advantage. #J-18808-Ljbffr