Contact Center Agent
?awally, Kuwait
Job Description
Job Requirements:
- Follow all relevant unit policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner while delivering a quality service to customers and stakeholders.
- Manage all sorts of inbound and outbound communication channels including answering phones from customers professionally\xe2\x80\xafand maintain a relationship with them.
- Provide information on the company\xe2\x80\x99s products or services and generate interest in the offer.
- Contact potential or existing customers to inform them about our services to generate sales.
- Take orders and processed in it with an accurate manner.
- Initiating follow up phone calls after the customers\' orders.
- Respond to Customers\xe2\x80\x99 inquiries and complaints related to the provided services, prices, Boutiqaat profiles, available specialties, and sub-specialties through all available communication channels accurately and within a certain timeframe consequently give advice/recommendations to the Customers about the possible remedies or solutions targeting their problems to preserve the company\xe2\x80\x99s reputation.
- Listen actively to the Customer\xe2\x80\x99s interests and needs to be able to promote the right service or even upsell whenever possible.
- Document and report on customer feedback to improve the customer experience
- Maintain detailed records of contacts, constantly update Customers\xe2\x80\x99 information on the system used (New & Existing customers) and document all calls information according to standard operating procedures.
- Keep Customers\xe2\x80\x99 data confidential and adhere to the contact center values, rules and predefined guidelines.
- Handle the lead or call (any required activity) within a specified time defined by the business\xe2\x80\x99 needs and requirements and follow-up on Customers whenever necessary.
- Maintains knowledge of all current and upcoming services.
- Accepts ownership for accomplishments and explores opportunities to accomplish new things in order to enhance company\xe2\x80\x99s reputation.
- Commit in the training sessions as required which reflect in career development and growth.
- Preferable one to two years of Experience in the customer service contact.
- General knowledge about Boutiqaat products to be able to support the customer on the same concerns.
- Excellent in Microsoft office.
- Excellent listening, verbal, and written communication skills in English and Arabic.
- Ability to handle stressful situation appropriately.
- Good in multi-task and time management skills.
- Familiarity with call centre softwares and phone systems is a plus.
- \xe1\xb8\xa4awally: Reliably commute or planning to relocate before starting work (Required)
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1526210
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job Location?awally, Kuwait
-
EducationNot mentioned