Contact Center Agent
Abu Dhabi, United Arab Emirates
Job Description
Contact Center Agent
Excellent communication in Arabic & English
Overview:
The Agent, Contact Center is responsible to provide personalized customer service support by interacting in a courteous and professional manner with customers over the phone, email and if necessary, via other appropriate channels of communication.
Responsibilities:
Excellent communication in Arabic & English
Overview:
The Agent, Contact Center is responsible to provide personalized customer service support by interacting in a courteous and professional manner with customers over the phone, email and if necessary, via other appropriate channels of communication.
Responsibilities:
- Answering inbound calls, making outbound calls (when necessary), attend to similar queries via emails, transfer the calls to relevant persons/departments.
- Interact with customers via telephone and email to answer questions and provide general information concerning appointments, referrals, available services, care providers, events and campaigns and other information as requested.
- Bachelor\'s Degree
- Minimum of 2 years relevant experience in healthcare industry
- Excellent knowledge in medical terminology
- Excellent computer/typing and data entry skills
- Fair knowledge in using multi-line phones
- Fluent in written and spoken English and Arabic
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Job Detail
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Job IdJD1522578
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned