Job Description

: Role: Consultant - Managed Shared Services and Business Process Outsourcing Transformation

Key Responsibilities

• Designing and writing robust and comprehensive Service Level Agreement Contracts and/or Intragroup agreements (IGA)
• Designing and maintaining change trackers to monitor the advancement of document completion and sign-off
• Designing and implementing the procedures for updating and implementing SLA documentation
• Participating/Conducting revision workshops for diligent collection and implementation of changes in documentation, e.g. SLA documents
• Help ensure timely execution of assigned work and overall project deliverables

• 3-7 years of experience in designing, drafting and/or maintaining robust and comprehensive Service Level Agreement Contracts and/or Intragroup agreements (IGA)
• Experience in administrative contract management
• Experience in designing, preparing and delivering of training workshops and materials
• Hands-on experience in preparation of operating manuals and SOPs in line with leading practices
• Knowledge of contract law is a plus
• You can demonstrate project experience within the Shared Services, Outsourcing and/or Offshoring industry, or in the area of operational optimisation.
• You are knowledgeable about back-office functions, and processes, especially in the area of Finance.
• You have practical experience working through either functional optimisation, BPO and/or Shared Services or operations transformation programmes in a global setting
• You stay well informed on the latest Global Business Services (GBS) leading practices and market trends and participate in the development and presentation of proposals for business development activities.
• Ability to speak and deliver work in Arabic is a plus

• Understanding of and ability to follow the leading practices in writing a comprehensive SLA/IGA document
• Understand the administrative aspects of contract document creation and maintenance
• Design, prepare and deliver training workshops and materials
• Strong knowledge of Excel for developing and maintaining overviews/matrices
• Strong command of PowerPoint for production of well-designed presentations
• Experience in setting up and optimizing Shared Services organization is a plus

• Demonstrated experience developing relationships with senior clients; excellent written and verbal communication, facilitation, and presentation skills in English and/or Arabic
• Organized approach and able to work under pressure
• Willingness to work in a highly demanding and results-oriented team environment where priorities can change frequently
• Highly focused on detail and accuracy of information presented
• Maintain data confidentiality and adherence to the risk management policy