Summary of Responsibilities:

Reporting to the Director of Sales, Conference Services, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service while supporting colleagues
• Ensure delivery of exceptional customer service with a high degree of integrity and professionalism while providing active support to Fairmont Dubai sales team
• Coordinate and handle multiple responsibilities and assignments in a demanding environment in order to prioritize and meet tight deadlines
• Prepare and process proposals, contracts and business travel requests as required
• Update and maintain all client contact databases on an ongoing basis
• Assist with preparation for Site Inspections, FAM Trips and Client Events and attending functions as required
• Produce weekly, monthly, quarterly and annual reports
• Coordinate the rolling calendar of site inspections, FAMS and VIP arrivals
• Log client interaction activities as requested
• Participate in and take minutes for all department meetings
• Participate in hotel committees
• Any other administrative duties as assigned

Qualifications

• A Bachelor\xe2\x80\x99s Degree and/or Hotel Management degree preferred
• Two years experience working for a luxury hotel; and/or other sales related experience will be considered
• Strong work ethic and the ability to work extended hours when required
• Strong organization and time management skills
• Proven ability to work efficiently in a demanding and fast paced environment
• Proven ability to work cohesively as part of a team in a multi cultural environment
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times
• Computer proficiency in Word, Excel, PowerPoint, Opera Sales & Catering, and ability to understand and interpret financial data
• Excellent written and oral communication skills

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